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Takes responsibility for the results and future direction of the organization.Behaviors
An employee demonstrating this competency:
Ownership (Personal Accountability) is your ability to identify and take the responsibility for completing the work while focusing on the result. Someone who demonstrates Personal Accountability accepts responsibility for mistakes and learns from them, enabling others to rely on them to accomplish tasks. Personal Accountability is characterized by a sense of ownership of your work and your organization and avoiding blame or finger-pointing when things go wrong. Personal Accountability is the ability to focus on the result, boost team morale, encourage creativity and flexibility for change, and solve problems. Demonstrating Personal Accountability can lead to improved customer service, for both internal and external customers, and more effective and highly-functioning teams.
Someone who lacks personal accountability is likely to be seen as one who blames others for problems, complains frequently, and procrastinates.
Since Personal Accountability involves taking responsibility for one’s actions and behaviors, it can be developed through practice. You can enhance your Personal Accountability by reviewing past mistakes and identifying opportunities for responding differently to the situation. Enhance Personal Accountability by becoming more aware of your own actions and how your actions affect the organization and others.Practicing this Competency
Let coworkers know that you are working to enhance your Personal Accountability. Show them the definition and behaviors for this competency. Ask them to observe you over a one-month period and let you know when you do something that either detracts from or enhances your demonstration of this competency.
Observe someone who demonstrates a high level of Personal Accountability. Look for evidence of the behaviors associated with this competency. Note what the person does that seems to enhance his/her ownership.
If you are coaching someone who is trying to develop this competency, you can:
How Did That Happen? Holding People Accountable for Results the Positive, Principled Way by Roger Connors and Tom Smith. Portfolio Hardcover, 2009.
No More Excuses: The Five Accountabilities for Personal and Organizational Growth by Sam Silverstein. Wily, 2010.
Outstanding!: 47 Ways to Make Your Organization Exceptional, by John G. Miller. New York, NY: Putnam Adult, 2010.
The 85% Solution: How Personal Accountability Guarantees Success, No Nonsense, No Excuses, by Linda Galindo..Jossey-Bass, 2005.
The Accountable Leader: Developing Effective Leadership Through Managerial Accountability, by Brian Dive. Great Britain: Kogan Page Publishers, 2008.
The Oz Principle: Getting Results Through Individual and Organizational Accountability by Craig Hickman, Roger Connors and Tom Smith, New York, Penguin Group, 2010.
The Power of Personal Accountability: Achieve What Matters To You, by Mark Samuel and Sophie Chiche. Xephor Press, 2004.
SELF STUDY COURSES
Managing and Achieving Goals. American Management Association. Tel. 800 250-5308. http://www.amaselfstudy.org/course.cfm?isbn=9780761213918&page=TOC
Achieving Personal Excellence. Two days. Gloria Starr. Tel. 866 239-2422. www.gloriastarr.com/programs.htm
Building Better Work Relationships: New Techniques for Results-Oriented Communication. Three days. American Management Association. Tel. 877 566-9441. www.amanet.org/seminars/seminar.cfm?basesemno=2235
Extraordinary Leadership. Four and half days. United States Office of Personnel Management. Tel 202 606-1800. https://www.leadership.opm.gov/Programs/Skill-Immersion/TEL/Index.aspx
The Oz Principle® Accountability Training®. One Day. The Accountability Training Company. Tel. 800 504-6070. http://www.ozprinciple.com/index.php.
The Question Behind the Question Personal Accountability Training. The Rainmaker Group. Tel 866 988-RAIN. http://www.personalaccountabilityatwork.com/QBQ%20Training.htm.
EXTERNAL RESOURCESSee Appendix